Bluebird Data Center Purchase Portal FAQs
I'm an existing customer – how will the credit card billing work?
Credit card billing is allowed for existing customers, but we recommend discussing with your account manager, especially if you have existing invoicing from Bluebird. If you check “existing customer” on the form, no credit card information is transmitted.
I've submitted my order – what comes next?
All submissions will receive an immediate confirmation (via pop up and email) and be routed to the appropriate data center for review. Once the data center has reviewed, they will reach out to you, review some additional questions, and complete your order.
What is the typical timing for me to get my order set up in the data center?
Once an order has been submitted, our data center team and account manager will reach out to the contact submitting the order to determine what equipment (servers, switches, firewalls, routers) they will be providing and whether it will be shipped or delivered directly to the data center. This information will drive the timing of the set up/ On average, it is commonplace to complete a new setup within 5 days.
As a customer, what do I need to do to facilitate set up?
In addition to the equipment noted above, we will need to know if you prefer to set up your equipment yourself or have Bluebird Data Center technicians provide on-site set-up support. This support is considered part of the Smart Hands service and will be billed accordingly.
Are there contacts to reach out to in the Data Center?
Yes! We have a special “order hotline” that will go directly to the data centers Just dial 555-555-5555 and your call will be routed to the data center you choose.
Where should I ship my servers, switches, etc.?
Upon submission of your order, you will receive a confirmation email with additional details. In addition, your data center contact will be reaching out to discuss how you want to deliver the required equipment – by shipping to the facility or delivering to the data center in person.