For Everstream Customers
We are all excited to welcome Everstream customers to Bluebird Fiber. The addition of Everstream expands the combined network’s reach and depth, connecting new metros, buildings, and partners under a unified team.
This is not a change in philosophy; it’s an upgrade in capacity and support. Visit the Everstream Portal or read on for answers to common questions and for information on who to contact.
Frequently Asked Questions
Thank you for being a valued customer. We are excited to welcome you to Bluebird Fiber. Below are answers to common questions to help you understand what this transition means for you and your services.
General Information
What is happening?
Bluebird Fiber has acquired the majority of the assets and operations of Everstream. This transition allows us to expand our fiber footprint and continue to deliver reliable, high-performance services to your business.
How does this acquisition benefit me?
You will gain access to Bluebird Fiber’s expanded fiber network and enhanced service reliability, along with the dedicated support you have been accustomed to with your service.
Your Services
Will my services change?
No immediate changes will occur. Your current services will continue running as they do today. If any changes become necessary, we will communicate with you well in advance.
Will my contact change?
Your existing contract terms will remain in effect. Any future changes will follow your normal contract renewal cycle.
Will my service experience downtime during the transition?
No, all services will continue operating as they do today.
Billing & Accounts
Do I need to change how I pay my bill?
With the transition to Bluebird Fiber, the ACH information and remittance address have changed. You can find the updated ACH information and remittance address at the bottom of your new Bluebird Fiber invoices. Please note that if you do not send your payment to the updated account or remittance address, we will not receive the payment, and your account will not be credited. Please be sure to update your records and remit payment to the appropriate account to avoid any payment errors.
Will my account number stay the same?
You will be receiving a new account number from Bluebird Fiber.
Who should I contact for billing questions?
Our Customer Care Team is available Monday – Friday, 9am – 6pm EST. You can call us at 855-BLUEBIRD or send us an email at [email protected]
Support & Contacts
Who do I contact for technical support?
Please call our 24/7 Network Operations Center at (877) 766-2662.
Will support hours change?
Our Support Team will continue to be available 24/7/365.
Will my sales representative change?
Customer Portal & Online Tools
Will my customer portal stay the same?
Yes. For now, you will continue to log in to your customer portal like you have been. You will be notified in advance if portal access changes or transitions to a Bluebird Fiber platform.
Will my logins or credentials change?
No immediate changes are required. If a login update becomes necessary, you will receive instructions well ahead of time.
We are excited about the acquisition and the opportunities it will bring to enhance your service experience. Thank you for your ongoing partnership to allow us to continue to support your business communications needs.