Customer Portal
Introducing the New Bluebird Fiber Customer Portal
The Bluebird Fiber Customer Portal is your one-stop destination for managing your account, services, billing and support.
Through the portal, you can:
- View account details and billing information
- Make secure online payments and enroll in autopay
- Submit and track support tickets
- Communicate directly with your local Bluebird Fiber support team
- Manage account contacts and permissions
- Track orders and service requests
- View service inventory
- Access important account information
Logging in for the first time? Here's what you'll need...
Enrolling in the Bluebird Fiber Customer Portal is quick and easy. Visit https://portal.bluebirdfiber.com/ and have the following information available:
- First and last name
- Email address
- Your account number
- Billing address zip code
Once the system has verified your information, you will receive an email to begin the log in process. The email will provide an assigned username, and you will be able to input your chosen password.
Who to Contact
Get in Touch
NETWORK OPERATIONS CENTER (NOC): 1-877-766-2662
NOC EMAIL: [email protected]
GENERAL INFORMATION: [email protected]
SALES INQUIRIES: [email protected]
OUTSIDE PLANT REQUESTS: [email protected]
BILLING INQUIRIES: [email protected]
Previously an Everstream Customer? Here's What to Know.
How do I access the Bluebird Fiber Customer Portal?
You received portal access instructions directly from Bluebird Fiber. If you need assistance accessing the portal, please contact our Network Service Center at 855-BLUEBIRD (258-3247) or [email protected].
What can I do in the Bluebird Fiber Customer Portal?
The portal provides self-service access to key account functions, including:
- Viewing invoices and billing information
- Making payments and enrolling in AutoPay
- Submitting and tracking support requests
- Managing account contacts
- Viewing service inventory
- Monitoring orders and service requests
Do I need to change how I pay my bill?
With the transition to Bluebird Fiber, the ACH information and remittance address have changed. You can find the updated ACH information and remittance address at the bottom of your new Bluebird Fiber invoices.
*Please note that if you do not send your payment to the updated account or remittance address, we will not receive the payment, and your account will not be credited. Please be sure to update your records and remit payment to the appropriate account to avoid any payment errors.
Will my account number stay the same?
Legacy Everstream customers should have received a new Bluebird Fiber account number. If you have not received your account information, please contact the Network Service Center for assistance.
Will my services be affected?
No. Your services will continue as normal. The Customer Portal is simply a new and improved way to access account information, manage services, and connect with Bluebird Fiber support teams.
Who should I contact for billing questions?
Our Network Service Center is available Monday-Friday, 9 a.m. - 6 p.m. EST. You can call us at 855-BLUEBIRD (258-3247) or send us an email at [email protected]
Who do I contact for technical support?
Please call our 24/7 Network Operations Center at 877-766-2662.No. Your services will continue as normal. The Customer Portal is simply a new and improved way to access account information, manage services, and connect with Bluebird Fiber support teams.